Uhaul - Took to Much Money for Storage
Local Store Corporate Office Customer Service Representatives - Complaint
COEUR D ALENE, IDAHO -- So I got a U-haul. The first month is free and my payment was due on June 30th. Well I decided to make my payment for the $79.99 storage unit 3 days early. Somehow it went to $84.98 is what they said okay no big deal tax right? So everything went good with the payment until my bank account balance automatically text me anytime anything is spent on my account. It said the charges were for $97 and 69 cents.
So naturally I call the local store they said a supervisor would call me back well I got no call back. Then I call corporate and was told they are working on it and would call me back still no resolution for days later. I have called the store spoken to many customer service representatives and even corporate. I have been hung up on and they have sworn they only took that much money yet my statement says otherwise.
Trying to get this matter resolved is near impossible so I will be taking them to court for false advertisement because the advertisement was get a storage unit. Want first month free $79.99 a month not 97 dollars in 69 cents a month. I have talked to an attorney and what they did is considered false advertisement and theft. I am in the middle of filing Better Business Bureau dispute. And before I got the storage unit I rented one of their trucks and they told me the gas tank was full it was not. I had to fill up the gas tank from half way and yet they would not result that matter with me also.
When I first got the storage unit they did not explain to me anything where was that I had to ask other people where to go. This whole you Haul experiences been very stressful very time consuming and now has over John my account costing me way more money than it should have. The resolution I am seeking in this is training for customer service representatives, new management at court Elaine and all my money back for the you Haul truck for storage for my time and a free month of storage because a true customer service department would have helped me get through this and the store would not keep ignoring me.
I have tried to go into the store and was told somebody is in my account working on this and yet nobody is. Because when I call corporate they said they do not have any information on this and I will get a phone call within 24 hours it has now been 5 days this is not OK. They think that people have all this money when we don't. I live on a limited budget income for me my wife and my 5 kids As is we are already homeless living out of a hotel.