Gatorland Toyota - Respect, professionalism, compassion, understanding, helpfulness beyond what anyone would expect.

2013 Tacoma - Compliment
Review by suzettek on 2013-06-29
Rating: StarStarStarStarStar
GAINESVILLE, FLORIDA -- I needed a 4 door truck immediately. My German Shepherd had been hospitalized & could no longer get into my 2 door 1998 Tacoma truck. My dog is my child & her needs come first w/ me. I went from the hospital to Gatorland Toyota, Gainesville, Fl. & spoke w/ a specialist, Bob, that I had requested information from, via the internet. After we had discussed what it was I was looking for & why, he showed me what they had in stock. Unfortunately, what I needed they did not have, but it could be ordered & delivered in a couple of days, in time for me to bring my dog home. I live 2 hours from Gainesville. Because I had to have equipment, not available anywhere in the surrounding area, it took many days longer than expected. When there was not a vehicle to rent that would suffice, the specialist that was in charge of selling me the new truck, took it upon himself to get a van, that was more than adequate, to take both my dog & myself home. He not only came to my residence to pick me up & take me to the hospital, to get my dog, but also brought us home. My GSD weighs over 70 lbs. She had ruptured a back knee & I had a ramp, which I was going to try & guide her down. He gently picked her up & carried her into our home & placed her on her bed. None of this I asked him to do, or expected he would do. Because I could not leave my dog unsupervised, when my new truck was delivered to the dealership, this internet specialist took it upon himself to bring the new truck over to me & take my old truck back to the dealership. I found out later that he did this on his day off. I am 73 years old & w/o his help it would have been next to impossible for me to have done much of this myself. The sad thing is that I can not tell you his name. He is one in a million. I have had 2 other new Toyota's, prior to this, & although I have always been treated in a professional way, this man went way above & beyond what is expected of a person in any job. There is no way I could repay him for all of his kindnesses.

As for the truck, I love it. I had not expected to buy a new vehicle but here I am w/ a beauty & it practically drives itself. I do want to say that this man's boss was also very helpful in allowing my specialist to borrow the van & bring us home. A thank you for all this special treatment is the very least I can say. This story has been told to almost everyone in the county I live in, not to mention other states where I have friends & family, & the specialist's name has never omitted from the story of what he did.

I might also say that the specialist's boss has promised me fresh fish next he goes fishing, because I was unable to get them the first time around, when the truck's delivery was delayed. Not only does Toyota have a great product but also the very best service I have ever experienced.
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