T-Mobile - Horrible Customer Service
T-Mobile Store - Complaint
ST. LOUIS, MISSOURI -- Horrid customer service at the T-Mobile store located 1042-b Loughborough Ave, St. Louis MO 63111. Store associates do not understand the true meaning of customer service. Yet, the employees take unauthorized breaks, walk off on customers, leave non experienced associates by themselves when they need assistance with other customers. They are insulting and highly disrespectful.
Other T-Mobile stores in the St. Louis area welcome there customers but the T-Mobile store on Loughborough leave customers waiting up to 30 minutes to an hour without acknowledging the customers presents of being there. The ironic thing is that the store is not busy during these times. Also, note that these employees have frequent attitudes towards the customers. I experienced this for myself and witness several other customers dealing with the same problems I have.
I've dealt with these issues for the last few years and because of it, I go to another location for better service. I recently went back to the Loughborough location with a friend and the same horrible service was still being served. I find that to be extremely inappropriate and I only wish that someone in the T-Mobile organization would talk to the staff members at the Loughborough location about proper Customer Service.