Priceline.com - Priceline's Trap
Last 6/5 I went to NY and bought the hotel at Priceline. com paying in advance before taking my fly from Miami to NY at 9pm (Confirmation # 285701084680 / Priceline Trip # 200-534-043-49). The confirmation was "NON-REFUNDABLE" and the reservation should be "GUARANTEED". When I arrived in NY the hotel was overbook and there was no room available. I called priceline's customer service and had to wait for more than 30 minutes. The hotel found another place for me much worse than the one I paid for (EconoLodge) and they told me I would save money :-(
I had to wait almost one hour for them to find another place as there was no hotel available in NY and I had to walk.
More than one hour later Priceline told me they would refund me the amount I paid.
DON'T TRUST PRICELINE !