Skype - Non-Renewal of Subscription
Customer Service - Complaint
I have has Unlimited European subscription for several years with automatic renewal. Yesterday I found that my service no longer works. Apparently the card on my account had expired and so as the renewal payment did not go through my service was ended without any warning or notification of a problem.
I contacted Customer Service - haha - and was told to add the subscription to my account again and that my telephone number would be renewed as it was already part of my package. Last year I paid £33 - this year it cost £58 and the number was NOT included. The system wanted me to pay about another £35 to renew the number as well!
I contacted Skype again and was told there was nothing they could do. Skype numbers are no longer included in the Subscription and because mine had lapsed it cannot be renewed and I have to pay for both services. An increase of over 100% in a year. A formal complaint by email got an initial standard reply that had nothing to do with my complaint and the second reply was basically 'tough luck'.
I have cancelled the subscription renewal and will transfer the number to another provider.
What can anyone do about the mighty Microsoft organisation? - well I can certainly publish this story on as many sites as I can to warn others.
I think this is just a way to get people onto the new more expensive packages.