Priceline - They Stole My Money!!!!
Customer Service and Customer Relations - Complaint
KANSAS, KANSAS -- After hours in their system trying to delete "my trips" history and calling 3 or 4 different numbers trying to speak with an actual person, all I got was automated service, and after I noticed they have charged me over $1200.00 and when I checked the charged, how convenient, now all of a sudden I have a number where I could reach Customer Service and when they declined to assist me and cancel and credit my account , "Jane employee # 52660304" at Customer Relations, sounded like a recording, "I am sorry I wish could have other offers but can not cancel or credit your account as you review the purchase prior to pay (1st lie as we could never review before their site charged me)", and after 2 hrs trying to make her reason, she says she is the higher authority and can't transfer me to a higher authority, but couldn't make a good customer service by helping me. She to the contrary, when I mentioned other airlines, she says and I recalled "I CAN CANCEL YOUR RESERVATION AND YOU CAN TRY TO BUY THAT FLIGHT WITH US BUT THERE IS GOING TO BE A CANCELLATION FEE OF $152.00 per ticket and a CHANGE FEE", wow and I thought they could not cancel or credit my account, but of course as long as is for their advantage, now they can. Not only that while trying to make her to reason, she attempted to hung up an me and my husband many times. Simply, Priceline has no ethics or professionalism, and their employee are just recording machines with no leadership, or initiative to take actions into matters. No wonder their reviews are horrible.
Listen to me and to all the others that have troubles with Priceline in the past, I should have make a review search before got into their site.