State Farm - Unethical Practices
Auto Insurance - Complaint
I signed up for State Farm insurance early this year. In the second month of billing, my bill was increased to more than $300 per month, up from around $240.00. State Farm claims that I was notified of the pending increase by mail, but I did not receive it. They also have not provided the letter draft date or mail date, only reiterating that it was sent even though my preferred method of communication was listed as email. As soon as I saw that they had gone on my account without my permission I cancelled and I estimated what my anticipated refund should be. In the same cancellation email, I asked that they confirm and explain any differences to me. This was never done and even though I cancelled on the same day the transaction hit my account, I only got $70 back. The short rate trap that they use to unethically profit for services not rendered was explained only after the fact of retaining most of my money and even then, the explanations changed based on my response. Basically, I paid $230 for one day of coverage in addition to the new insurance that I had to obtain. I will never use State Farm again and I would highly discourage anyone from getting involved with this company.