RCI Travel - Nothing but a Scam
Airlines Booking - Complaint
WORLDWIDE, MOSTLY US -- Myself and a group of three other friends were planing a get away to Florida for two weeks in July/Aug. and we were having trouble finding what we considered reasonable airfare. I had a RCI magazine on my coffee table and my friends wife stated "hey it says here they promise the best airfares. Let's try them." I told them I'd had several bad experiences with RCI travel and with RCI timeshare trading but since we'd checked all the usual suspects I agreed to log on and see what they offered. Entered our dates and came back with a price that was about $25 per person less then the best price on Jet Blue. I heard "oh, let's do that. It'll us the four of us a total of $100."
I sighed and went along but something told me I'd regret it... and I was right. I entered all our names, passports, DOB's etc... and my CC #. After several minutes of "processing" the screen showed and reservation complete with seat numbers and total. Everything seemed fine. A few moments later I got an email with the same confirmation info. About two weeks later I logged onto my CC account and noticed I was never charged for the flight. I'd collected the funds from my friends to pay me to use my CC.
I called RCI and asked why my card wasn't charged. At first I was told the reservation didn't go through, it failed. I asked if that's the case "why do I have a confirmation number and e-mail?" "Oh, yeah it does show that, let me take a look.... yes it looks like you choose seats that should have cost more money but the system didn't charge you for them and that probably caused the system to reject the reservation. anyway I can re book your flight at "no extra cost." The agent went down the list of all my friends names, ID #, DOB's etc..the dates we wanted to fly and then said "ok, now Jet Blue has upped the price a couple hundred dollars so you'll have t pay that extra amount do you want to use the same CC?"
"Umm, you told me "no extra cost?" "Yes, RCI isn't charging you more for this personalized service, Jet Blue has change their price." "So since your system failed and gave me a confirmed reservation but didn't actually buy the tickets you said you had you want me to pay the additional amount." I asked to speak to a supervisor and I spent over an hour on the phone. The result was "e-mail me a copy of the email with your confirmation on it and I'll call Jet Blue and see if they'll honor the price you were first quoted but really this is your fault since you didn't notice you weren't charged for over two weeks." "It's my fault your system failed?" Ok, sure if you say so.
I waited a day and a half and simply called Jet Blue myself and they gave me the same flights and dates for nearly the same price. I think we ended up paying another $44 bucks. I have yet to hear back from RCI and hope I don't.
I happen to like my home resort and only belong to RCI to trade timeshare weeks. That has just become a complete joke. Anymore I can only find "all-inclusive" resorts to trade into. I have yet to find a week I can trade my two bedroom red week into for less than I can simply log onto Orbitz and buy the week outright for RCI's "all-inclusive rates." Same thing with trading weeks for cruises.
I recently called to see if I could trade a week for a cruise... "sure give us the week and $795 per person and we'll get you an upgraded "ocean view cabin." I called the cruise line and asked about a quote for an "ocean view cabin" for the exact ship/cruise/week and they quoted me a price of 595 per person. I have about two weeks left to trade with them and will try to use them before my RCI membership expires next year. If I can use them fine if not I'll just let them go dealing with RCI anymore is not worth the massive headache.
RCI is a joke and rip off any more. Avoid them at all costs. Even if it sounds like you're getting a deal you're likely be sorry if you deal with them. I've posted this experience and several as bad or worse I've had with RCI travel in the past on several other web sites. Almost as soon as I posted I got an e-mail from someone calling themselves "Kathleen." The e-mail expressed "would really like to help you revolve this issue." This is merely damage control by RCI in my opinion. I was never offered anything actual resolution, though to be fair I made it very clear in my response I already resolved the "issue" by simply calling Jet Blue.
This "Kathleen" or more likely an RCI bot follows people posting their awful experiences with RCI and RCI travel on-line and then posts "I'm here to help you, e-mail me please" I've traded e-mails with several folks who've gotten e-mails from RCI travel and I've yet to hear anything was ever resolved. When I spoke with the RCI supervisor the night this happened he instructed me to e-mail my confirmation receipt and numbers to him and he'd get right back to me. I never heard word one until "going public." I was never offer a thing. And they never returned a call until I posted in public. If they really were a reputable company they'd have responded when they said they and not waited two weeks, right?
No, they're only interested in saving face when people go public. There's another site that lets the company respond and put the complaint into an "in resolution process" category. Some complaints go back years and not one is listed as "issue resolved" however several other companies have "issue resolved" marked next to complaints on that site. Why doesn't RCI? Because they're out and out stealing from people and not resolving a thing... ever.
Seriously they're a rip-off and joke. Just flush your cash down a toilet before spending any with RCI or RCI travel. You'll save yourself a lot of heart burn and headaches.