The Windows, Installation Process and Customer Service at Window World Was Way Below Satisfactory.
Window installation and customer service - Complaint
FARMINGDALE, NEW YORK -- Unfortunately, I have to say this has been one of the worst experiences with any home improvement projects we have done and we have done a lot over the last 2 1/2 years. We had our windows installed at the end of last summer and it has been one problem after another right from the beginning. It started with the company delivering the wrong windows twice and it went down hill from there. Although most of the installers were courteous, the workmanship was horrible. I have never taken the time to write a negative review before, but we just keep encountering problem after problem. When windows did not close properly we were told they needed to mold into place. Apparently, after 6 months they are still not molded. Phone calls and messages are never returned. It is our experience that customer service is not part of their business profile. We needed additional windows, in two other rooms and went with another manufacturer which has been fabulous. I would definitely think twice before signing up with Window World.