Home Depot Complaint - Home Depot - We Can Do It, But It'll Cost You
LEOMINSTER, MASSACHUSETTS -- My first experience with Home Depot was about 14 years ago when I decided to put a chain-link fence around my yard.
I knew absolutely nothing about installing fence, and was pleasantly surprised by the courteous service, the education, and assistance I got from the sales staff. But that was 14 years ago when Home Depot was still trying to build their market.
I have learned since that this "All-Inclusive Home Center", now that it has earned a high degree of market-share, is perhaps one of the WORST places to shop for your home repair needs.
1. PRICING. I installed hardwood flooring in several rooms of my home. I purchased all the flooring at H.D. Several weeks later, I found the very same flooring manufactured by the very same company... at nearly 1/3 the cost. I investigated further, and found the same flooring at a few other places - ALL at least 40% cheaper than the same item purchased at H.D.
2. LACK OF QUALITY. I purchased two bay windows at H.D. and had them installed. They were billed as "energy-efficient, dual-paned", thermal glass". Within one year, I had discolored "rainbow" stains between the panes which were impossible to clean. In cold weather, moisture and even ICE would form between the two glass panes.
3. CUTTING CORNERS. I bought several pre-hung interior doors at H.D. In many instances, sometimes a door has to be trimmed to fit an existing opening. The bottom-rail on H.D's doors are only 3/8 of an inch. Meaning, if you have to trim a door, you've got to chisel out the bottom rail from the cutoff piece, and re-glue it into the door bottom. An extensive amount of work considering the cost of the door.
4. DISCONTINUED ITEMS. Not everyone can complete an entire project at one time. Sometimes, particularly for those on a budget, a project might take several weeks to complete. On at least 3 occasions, H.D. has "discontinued" or "clearanced" items that were no longer in stock which I needed to finish projects. This relates to dependability, which H.D. definitely lacks.
5. FINANCE RATE. H.D. charges upwards of 21% for items purchased on a Home Depot Credit Account. Hence, if you make a major-project purchase, and charge it to your card, you can count on that project costing you at least DOUBLE if you can't pay it off within 5 years.
Home Depot has left me with many bitter experiences. I won't shop there anymore.