Cheesecake Factory - Metal Screw in My Tex Mex Rolls
Food Preparation - Complaint
OAKBROOK, ILLINOIS -- I went to the Oakbrook, IL. cheesecake factory on June 30, 2013. I ordered the tex mex eggrolls as an appetizer for lunch. I bit into one and was chewing when I realized there was something very hard and awkwardly shaped in my mouth. I pulled it out and found a RUSTED SCREW!!!!! I was completely disgusted and appalled by the situation that just occurred. I have had a metal taste in the back of my throat, a swollen throat and pain inside of my mouth on the roof of my mouth from chewing a metal screw.
I complained to the manager on duty and filled out a complaint form. The manager was extremely rude and told me that I "have to give the screw back to him because it was the property of cheesecake factory" when I said I want to keep it he told me I could not take it and then took it from my hand! I am so upset and angry with my treatment at this establishment. I also was told the complaint form was going to be faxed to the corporate office and I would be receiving a call from them the next day. NOBODY HAS CONTACTED ME! I contacted the corporate office today explaining the whole situation and the lady said she would pass my information along to the correct person and I would definitely be hearing back from someone today. I HEARD FROM NOBODY!
I have endured physical and emotional damage from all this and I am going to take legal action immediately. They think they can treat their customers in such a horrible way and this is completely unacceptable! I will not stand by lightly.