Personal - If Your Money Is Every Lost Within USAA, They Will Basically DO NOTHING to Locate It!!!!!!!!!!

USAA Resolution Department
Review by sheliaacevedo on 2013-07-02
Rating: StarEmpty StarEmpty StarEmpty StarEmpty Star
FAYETTEVILLE, NORTH CAROLINA -- Defas made a deposit into my USAA Account. It was off by one number. With the tracking number from DEFAS, USAA found the check AT THEIR FACILITY!! But even with their GREAT "Resolutuion Department" was NOT able to override the system and deposit my money!!!!!!!

I had to call and repeat the same conversation over and over again!!!!!!!! NO ONE at that company KNOWS HOW to override a computer system and actually do something by hand OR WILL TAKE THE TIME TO!!!!!! Be CAREFUL WITH USAA. If something isn't perfect in the beginning, you are out of LUCK!!! They will NOT BE Able to help you!!!!! EVEN with their "great" resolution department !!!!?????????

So still our check to pay our bills is sitting in a computer system at USAA 5 days later!!!!!!!

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