Tmobile - Rip Off on Exchange of Brand New Phone I Paid for and Got a Refurbished One.
Customer Care - Complaint
LOGANVILLE, GEORGIA -- I've had Tmobile for quite a number of years now. Last time I renewed my contract with them I bought all new phones. Within a week, one of the smart phones costing $250.00 was defective. Called customer care, said for me to send that one and they will replace it. Lo and behold when I got the replacement, I got a refurbished one.
I called customer care they insisted it's not. I could see that this phone was a used one but they would not listen at all. I took the phone to my local store, they said nothing they can do so I just paid tmobile$ 250.00 for nothing except an old phone.
After some time, the volume buttom came off the phone. Went in to the local store. They were nice enough to fix it. So I want everyone to know that Tmobile .com is a vile and vicious company that takes your money and give you old phones.