Verizon High Speed Internet - Poor Service, Terrible Customer Service, Highly Discourage
High Speed Internet Support and Customer Service - Complaint
WEST BOLYSTON, MASSACHUSETTS -- I highly discourage anyone from using Verizon Internet. We have had continual issues with our service over the past few years and spent countless hours on the phone with technical support often with the same issue occurring days later. On two occasions we had to have a technician come to our home to service the line. They ask that you be home for an entire day, with no regard for people working, as they tell you they will arrive between 8am and 5pm. To top it off they frequently allege having no record of our previous calls and have no respect for the customer.
Today they accused me of lying about a credit to my account that was promised last Wednesday when I spoke to technical support. They actually claimed my line was working despite the fact that a new modem was sent to us on Thursday.