Dish Network - Hidden Contract Terms
COLORADO -- I called Dish a year ago because I was interested in the Hopper. I was told on the phone about the plan and was NEVER told about a 2 year contract or cancellation policy or told what the price would go up to after 12 months. It was a huge nightmare getting it installed and the boxes never worked correctly. I called them out several times but the problems never were fixed. It's been 12 months and I finally gave up.
My new bill came that was much higher so I decided to switch to another company. When I called to cancel my Dish I was informed of a cancellation fee. The people I spoke to were so rude and could not care less about trying to retain me as a customer. Instead of trying to find a new plan and get someone out to finally fix the problems they were just rude. I told the guy I was not informed of the 2 year contract and requested several times to have them send me the contract that they say I signed but they haven't. The only thing I would of signed is when the installer was complete, that's too late to inform someone of contract terms. I was advised to pay the cancellation fee and file a lawsuit.
I have filed complaints with as many agencies as I can and will tell everyone I can to avoid Dish at all costs. After seeing the complaints of thousands of others who dealt with the same problem, I'm sure eventually it will catch up to them. It's a shame that instead of providing great service at reasonable prices to retain customers, Dish feels "bullying" customers and sneaking contract terms is the best way to keep customers. I would rather pay the fee and never deal with them again! Thankfully I have a big mouth and will try to save as many people from this experience as I can!