Sprint - Services Advertised and Paid for Do Not Work.
4G Device and Cell Phones - Complaint
CHAMPAIGN ILLINOIS, ILLINOIS -- The Problem is no Sprint signal in Cerro Gordo IL. With the exception of US Cellular, who’s signal is maintained at a proper level, all other cell phone systems are not working in Cerro Gordo. Sprint should have NEVER issued the Hotspot device to me knowing they could not provide service for it. When you put in my zip code, you should have been informed that service in that area is currently non-existent.
Here is my first impression of Sprint. The two phones I wanted were not in stock. The 3/4G hotspot device that Sprint sold me with a service plan does not work. So, Sprint took payment for a service it could not provide. I left a Working 3/4 G device, in your store to be recycled. I have paid the monthly fee for US Cellular, which I
cannot use. And I have paid for a Sprint service and device, that I cannot use.
Then, some idiot bean counter in Sprint decides your store needs an audit to be conducted on a Monday, the first day of the month, three days before a major holiday. Really stupid move here!
And to top the insult off, the corporate telephone number issued to me in a eletter to call, in case of customer needs, is always busy!
Oh yah, I am at my local library to get a WiFi connection since the service I paid for does not work!
And of course, all the time and effort I put in to securing a HotSpot device that does not work. I am most disappointed.
Honestly, I wish I never heard of Sprint, and genuinely regret having solicited Sprint for cell phone service. I cannot accept the cell phones you ordered either, as I have no guarantee they will work in my area.
The Sprint TV commercial. With the female on the motorcycle which states connections everywhere. Bogus and misleading!