Ge And A&E Appliance Repair - Poor Customer Service by GE and A&E
GE Profile Range - Complaint
VENTURA, CALIFORNIA -- I purchase a new GE profile range. Upon installation an inside valve was defective. I called GE consumer relations for help getting a new stove sent out! GE said they couldn't send a new one and that the one that I got had to be repaired! GE called A&E an authorized repair company. A tech was sent and said it would take a week to get the part for repair.
I called GE customer service to ask for help to expedite shipping the part, They said they would try to have it shipped next day. 7 days later I called A&E for an update on the part and repair. The part still had not shipped. I called GE consumer relations pleading for help for the next 3 days. 4 days later the part was shipped. The stove was finally repaired more than 2 weeks later after calling GE consumer relations and A&E a GE authorized repair provider!
I will never buy another GE product again or use or recommend A&E to repair any products again! Buyer beware