Budget Truck Rental - Worst Company Ever. Do Not Trust Them
430 FRANKLIN VILLAGE DRIVE, FRANKLIN, MASSACHUSETTS -- Twice we made a reservation with this company for a 24 feet truck, twice had the worse customer service ever. On June 27, 2013, I made a reservation over the phone with the service center, even provided them with my credit card information. With confirmation number handy went to pick up truck. I was informed at that location by a very unprofessional person that he was not advised by "Service Center" of this reservation. Also, he said he has not had a truck that size for months.
On July 2, 2013, decided to give them a second chance, this time after reservation, I called the Franklin, MA location to make sure this time they had the truck. Actually I called twice to confirm the availability and make sure my 45 minutes’ drive was not going to be in vain this time. Everything was fine until I arrived to pick up truck. Once there I was informed that they had not 24 feet for me, even though there was one parked right outside. Try to rationalize with the guy that I needed the truck to no avail.
My only advice to the rest of you hard working people is to never ever trust them. I am sure I am not ever going back there for anything and if anyone asks me for reference it is not going to be a good one for sure.