HughesNet - Internet Satellite Service Bait And Sell
Customer Service India - Complaint
GERMAN TOWN, MARYLAND -- On 13 March 2013 I finally was able to speak to an individual in the US who was able to understand the English language relating to setting up a new account with HughesNet. I was originally told they would NOT do business with me because I refused to give them my banking information. This in all accounts is against Federal, and PUC Law, they are not allowed to even speak the words. The next thing they attempted to do was charge $5 to send me an invoice for their service they make available on-line. Needless to say after a few quotes of Law to them they backed off from the $5 a month they seemed more than determined to charge me.
On 12 June 2013 I noted the attributes of my account had changed from the original settings agreed to at the time of enrollment. I had agreed to 10gig of access time during the day and UNLIMITED access between the hours of 1am and 9am. The account was changed to 10gig during the day and 10gig between the hours of 2am and 8am which you know makes this account useless for attempting to do much of anything considering nearly every ISP Provider out there has a basic cap on accounts that goes no lower then 250gig which is AT&T where the rest pretty much cap their accounts at 500gig a month. Since 12 June 2013 I have been in contact with HughesNet more times than I have digits to count on and every time I was told the original settings on my account would not be restored, basically they do not have a plan with those settings. I informed them this was not my problem and they were NOT going to make me responsible for a mistake an individual in their company made. I made clear if the position were reversed they would be more than happy to charge me what ever they could get away with having the problem turned to me.
I have had some 3 to 4 calls returned to me from individuals who I could barely understand and were NOT fluent in the English language. Above all they would never answer one question … “Are you going to restore the original settings to my account ? ?” but would always attempt to offer me some pacification to the account amounting to NOTHING acceptable always telling me there are no such setting on my account but could not answer why my account had these exact attributes for the last 2 months. I took to asking the one question as soon as I knew who I was speaking to and continued to ask the same question regardless of what was said to me. Eventually in conversation with the last two people at HughesNet I spoke with would tell me “NO” and I would terminate the call with them. Nothing more was needing to be said if they were not going to restore the original settings to my account agreed upon at the time of enrollment.
I have sent them several mails letting them know I am going to take action against them by first making public knowledge people they have done this to can file a Lien against the company by the individual simply sending them a bill for the lack of service they were and have been robbed of. You are also allowed by Law to charge the Company a reasonable Labor Rate for your time it has taken you to deal with this situation, normally around $65/hr. Note links below …..
http://www. digtriad. com/news/article/178031/176/Bank-of-America-Gets-Pad-Locked-After-Homeowner-Forecloses-On-It
http://yourbusiness. azcentral. com/place-lien-against-company-2682.html
The next thing I allowed them to know was that I had intended to establish over 3K links to this information daily which would eventually put them in the top 5 of every major search engine showing their complaint status first and their business attributes second. Notably they seemed to be concerned at this prospect but not enough to restore the attributes of my account. I made clear to them in mail they could not offer me a Popsicle and attempt to make me think it was a Steak Dinner, just not going to work with me. I also allowed then to know any negative action on my account would be an admission of further guilt on their part for what has taken place on my account. They to this day have not tampered with my account but have not corrected it either. It is now 01 July 2013 and nothing has been done to correct the attributes of my account to what was agreed to at the point of enrollment 13 March 2013.
I can only hope as many people as possible get their hands on this information and not only use it against HughNet but any MAJOR company that has done any individual wrong costing the individual where it should have been the responsibility of the Company to make good.