Coral Reef Resort - After Fire Cancellation Was No Help in Finding Another Hotel. Refund in Up to 60 Days!
Orbits Agent - Complaint
MYRTLE BEACH, SOUTH CAROLINA -- Fire in hotel Coral Reef Resort Myrtle Reef. First of all there was no call but an email on July 2 that there was a fire at the hotel and said I had cancelled which I did not do. Called Orbits & they said Hotel was responsible for cancellation and re booking. No such deal. I was told that I would first of all be refunded half because I cancelled which I did not. In conversation with Orbits they said there would be refunded & credited my credit card but may take up to 60 days. I had already cancelled another reservation which Orbit said I was supposed to receive my credit on card within 5 to ten days. When speaking to an agent I was told It would take up to 60 days. That is totally unacceptable. Will not use or recommend or it's services again.