Verizon Wireless - Deceptive Practices-Verizon "No Hassle" 14 Day Return Policy
CHICAGO, ILLINOIS -- Verizon should be ashamed!
Didn't need a smart phone. Purchased a basic Samsung Briteside phone from Costco for $59.00 ($99.00 at Verizon) and the $35.00 activation fee. Unfortunately, the phone was a piece of garbage (if you hit the number 2, the number 7 would appear on the screen, sales ads on the phone would begin randomly, etc.) Had it for 6 days and decided to return it to Costco. No problems with the return to Costco and no problems with the refund. However, I decided to get a smartphone and wanted an iPhone so I went to the Verizon dealer (Costco doesn't sell the iPhone). Went to Verizon intending to only pay an additional $40.00 plus tax for the iPhone pursuant to Verizon's "No Hassle" 14 Day Return Policy right? No way.
Verizon, with their "No Hassle" 14 Day Return Policy told me that I would have to pay the $35.00 Activation Fee for a second time as well as a $$30.00 Upgrade Fee because I returned the first phone and wanted a new phone and a $30.00 Restocking Fee for the returned phone. You have got to be kidding! Pay an additional $95.00 for a defective phone returned 6 days after the purchase? After much haggling and threatening, I finally got the Upgrade Fee waived and I convinced them that the phone line was still active so a second Activation Fee was a joke. I had to pay the Restocking Fee upfront and the Verizon representative agreed to reimburse it on my bill. (According to Verizon, there is no way to override this fee and Costco doesn't charge a Restocking Fee.)
The Verizon "No Hassle" 14 Day Return Policy is a huge hassle. Purchase your phone from Costco, if possible and threaten to cancel your contract if they don't waive these outrageous fees!