Lenovo - Poor Customer Service & Sales
I purchased a Lenovo Y500 on the Lenovo website. This machine has been getting high marks and they offered a great deal! Better than any other reseller. Six days later, I received an email that my order was cancelled! I immediately called the number to Lenovo Credit Card Services listed in the email. After waiting 15 minutes, I received an automated message that due to circumstances beyond their control, they could no longer accept phone calls! The email did not list hours of operation.
I went to their website. I tried their online chat. I waited for another 15 minutes before my laptop died on me. The next morning, I got up extra early to call them as soon as their east coast office opened (I reside on the west coast). Another 17 minutes on hold. Finally, a stressed young woman answers. She informed me that they do not deliver to hotels. I am an IT consultant. I travel. I've had HP ship my last laptop to me to the hotel for which I was staying three years ago. No problems.
It takes six days to cancel my order? And, they don't deliver to hotels? How hard would it have been to let me know that upfront? I receive packages from Amazon, TigerDirect, etc. all of the time. Lenovo does not want your money! Very poor customer service and very poor policies!
I need to shop for another laptop - NOT LENOVO!