Buy Buy Baby - Damaged Furniture with No Follow Up
CHERRY HILL, NEW JERSEY -- This whole process has been a mess. I have never dealt with a company with such disregard and lack of follow-up with their customers. Especially when they are charging high end prices! We ordered our nursery set on 2/17/2013. There were 3 pieces - a crib, 5 draw chest and a 6 drawer dresser. Our contract noted the expected available date as 5/19-6/2. Once piece arrived prior to that date and the other 2 arrived after the contracted date. During this 14-16 weeks we constantly had to call to follow-up ourselves. There was absolutely no communication offered by the local store. Why am I the customer spending hours of my life on hold to be transferred trying to figure out if my order has come in yet? Then go days / weeks without a call back. We received a call one day saying how was your delivery? We're like what delivery - the store supposedly scheduled (not that we knew) and it never came. When we finally receive the last 2 pieces the chest is delivered broken. The delivery men were kind enough to point it out and attempt to "correct" it. It looks like the whole piece was dropped and the frame is cracked. Not one drawer closes. Do you think customer service called to follow-up? Nope! We call back asking what is the next step. They tell us to keep it while they look for another at a different store. Our daughter is now a month old and we have broken nursery furniture still sitting in the room. That was 4 weeks ago. I have posted on Facebook and leave an order number and contact #, they respond with please email at.... - are you kidding me? You should be calling ME. I called the corporate customer service this week on Monday 7/1 they tell me I'll receive a call within 48 hours from the district manager. No call as of yet. At this point I will have no other alternative then to dispute the full charge with the credit card company and tell everyone how HORRIBLE BUY BUY BABYS products and services are.