Travelocity - Awful Customer Service!
VALLEY STREAM, NEW YORK -- I booked a flight for my parents, they sent a confirmation e-mail and a week before the day of travel they realized their flight was cancelled without their consent. Travelocity claimed that they sent an e-mail and called their home phone but they never received an e-mail and if they called they never left a voicemail. They couldn't send me a copy of the e-mail they supposedly sent to my parents and when they did it was dated that same day I asked for proof which was proof to me that they never sent an e-mail. Then they claimed it probably went to the spam folder.
It was so upsetting specially when they kept telling me there was nothing they can do. This company is horrible and they don't care!
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