Ikea - Very Very Poor Service
Karlstad Chaise, Add-On Unit, Husie Orange - Complaint
CHICAGO, ILLINOIS -- I had shifted to Chicago and had to set up my home all from scratch . After a long research my husband decided to buy products from Ikea . We had visited there showrooms near by Chicago and there products looked great. We placed a online booking which they had conformed for a delivery after 3 weeks of booking date .
For 3 weeks we managed to sit and sleep on floor . Finally the date of delivery had come and we waited the whole day for there call or email . Finally we decided to call them back and there customer service is so poor that there were no service agents to pick up the call . We had to keep trying and next day somehow we manage to speak to them . They told us that the delivery is gonna be next week since they dint had any slots available .
We had to wait one more week . Next week by gods grace we got the stuffs delivered, we were very happy that finally we are all set after a month we shifted to Chicago . But unfortunately our happiness dint last longer . When we found that the sofa(Karlstad chaise) had just the half of its parts in it another half was missing . They had packed it well so we were not able to know whats missing during the delivery . Then our struggle continued again . It took us 3 days to get contact to the customer service . Till 3 days we had tried day and night and none of them where picking the call .
Finally they took the complaint and and its been more then a month . Unfortunately till date we dint get any response from them we have kept on calling and emailing but till date our sofa hasn't reached home . Hope we don't endup loosing hopes of 350$ worth sofa set.