Ashley Furniture - False Advertising on Protection Plan and Cheap Quality Furniture!
Leather Couches - Complaint
GREENVILLE, SOUTH CAROLINA -- We purchased a leather couch and love seat almost five years ago. We were told if we purchased the protection plan that no matter what damage happens to the couches, the protection plan would replace or fix the damaged furniture, including dog scratches! We have two dogs, so that prompted me to buy the protection plan. We normally do not buy any warranty's but since we have dogs, we purchased the plan. We were also told that if we did not use the plan, we could use the money towards something in the store.
Well.......our five years is almost up and two of the cushions have not held up like the other three cushions. I called to have them fixed and was told that my protection plan number was not a valid number, and they do not cover wear and tear and dog scratches! The contact person had quite the attitude when I was talking to her. I felt very defensive, but did not lower myself to treat her with the same attitude.
Very poor customer service and combative! I also mentioned that when we received our loves eat, it had a small pin hole tear in the leather on the cushion. That was not going to get better once we started using the furniture, so the store replaced the leather in the cushion, but the way they nailed the leather to the frame, it does not stay in the frame.
We have repeatedly had to nail it in over the years. When I decided that the furniture was not going to get fixed, I was going to use the money on something in the store. Come to find out, we have to purchase $500 worth of product to apply the money too! Just one more lie! We will not be shopping at Ashley Furniture again! Poor service, quality, and cannot be trusted!