Verizon Wireless - 7 Years and Counting
I've been a customer of Verizon wireless for over 7 years now. If you deal with a company, any company, for very long you will most likely have some sort of challenge. I've had several with Verizon but they always seem to do the right thing in the end. Recently, I moved to another state and out of the entire state of Florida, I move to the tiny 100 yard sliver of land that has spotty service. I called customer service and they opened a service ticket to have it checked out. Within a few days I got a call from the technician and he confirmed that I lived just between two towers where they didn't quite overlap. He informed me that because of this I had the option of cancelling my contract without penalty. Because they have always treated me right, I decided I could live with the weak signal. We recently upgraded a phone on our plan and somehow the insurance got dropped from the account in the process. The new phone was dropped and the screen broke . I called to file an insurance claim, and discovered the mistake. After not getting anywhere with the first representative, I asked for a supervisor. I explained the issue and though he couldn't add the insurance as the phone was already damaged, he worked hard to resolve the problem. He ended up changing the upgrade date on another phone that was within a few months of being eligible. And instead of making me buy the new phone through them, I was able to shop around and get the best price. This is just one example of how they have kept my business.
It would be nice to have the representatives resolve all the issues, but when I get a hold of the right person,, they do make it right. If you have an issue, be persistent and reasonable and they will do whatever they can to fix it.