Sears - Do Not Buy a Riding Lawn Mower
MITCHELL, SOUTH DAKOTA -- First, it's Sears period. Second part first. The normal things you need to replace as oil filter is not stocked in stores nor can it be shipped to stores. Add shipping costs. I knew after checking and upset to find they did not ship to any small outlets. Traveling 100 mi. where their only lg. store is located so placed order for 2 only to find they neither stock nor ship to stores period. These should be in every store as they need to be replaced.
Second, when I ordered mower with great hesitation showed shipping charges $84.99 delivery and $63.90 tax and no place for coupon code. Reentered, still none but ordered. The girl @ store, approx. 20 mi. away called expressing to my concerns of delivery charge and said they complained to online orders. I noticed I was charged $80.00 delivery after she called. I went and ordered as if buying and sure enough a place for code and $80.00 del. ch..not as first shown when my order was placed. This time said est. tax was $64.80 and no percentage turns out to that figure.
Upset, beyond upset and can see why they are going under. Everyone I talk to have switched, long time customers. One of my first charge accounts over 40's yrs. ago which I no longer have per me.
Company Response on :
My name is Liz and I am a member of the Sears Cares Escalation Team. I came across your post and wanted to express our apologies for the difficulties you have experienced with your lawn mower purchase. We would like the opportunity to speak with you to ensure your situation is resolved quickly and to your complete satisfaction. At your earliest convenience please send the following information – contact #, the name and phone # used at time of purchase, as well as the screen name that I have assigned to reference your post (prochoiceforme), to email@example.com. Again, we apologize for the inconvenience we have caused you and look forward to speaking with you.
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