Expedia Puts You Out In The Streets With The Homeless
Hotel Reservations - Complaint
CLEARWATER, FLORIDA -- First time using Expedia. I book a Quality Inn Hotel room near the Clearwater airport. I spent 2 hrs searching websites and boy do I wish I wouldn't have gotten this hotel or used Expedia. The hotel should have been named homeless ghetto inn. Homeless people obviously renting rooms weekly (cuz their were washing machines in the halls-red flag #1) were partying in the pool next to my room until 5 am!!! At 2 am I finally got fed up because there were like 15 people w coolers naked in hot tub and loud as hell drunk. Asked to change rooms. The room I got changed to had mice droppings on table and chairs. The next 2 rooms I tried also has mice droppings or drunk homeless people in the hallways.
I called Expedia...2am-4am was on hold! And after my long wait and speaking to two separate supervisors with two calls each 1-2hr calls...I was told they could not transfer me to a different hotel because they don't do reservations from 10pm-6am and its 4am. Also no refunds or transfers can be made because the hotel manager (who of course was unreachable) has to give approval they won't charge before Expedia can help. Found it! The purse. Thanks. supv's confirmed this. But they could make a reservation at another hotel and I pay! Excuse me? Didn't you just say you can't make reservations at this time? Hmmm.
So when I said are you telling me you are putting me out on the street at 4am?! The Expedia employee said yes ma'am I am sorry but I am saying that. WOW!! When I called Expedia 6am that day couldn't help me until Monday this was Sat. Also when I called corporate office of Expedia one option said push #6 to talk to someone and I did..3 times and no one ever answered for 20 minutes ring ring ring. Each time. Then other choice said leave a msg push 2 I did and it said sorry we are not able to connect you at this time! Lmao...SMH!!! WOW. NO BETTER THAN CUSTOMER SERVICE!!!