Bestbuy - Deceit, False Statements, Frustrating Worthless Manager
ASUS Laptop - Complaint
NEW BRAUNFELS, TEXAS -- We went to buy a laptop and they were out of stock, so the salesperson ordered us one online and had it shipped to the store. We shipped it to the store, instead of our home, so that they could install "Office" for my wife. They handed us a card with the product key on it and told us to hand this to the person when we picked up the laptop and they would install it for us.
When we picked up the laptop, we did as instructed, and were then told that it would be $20 extra to install it. We told the person that we were told the extra $120 we paid included installation. She went and got a manager. The manager kept saying "I understand" when we told him what happened, but insisted we pay the extra. After several minutes of going back and forth, he offered to give us 50% off installation. He said installation was $29.95!
I told him we were just told that it was $20! I am sorry for the misunderstanding he said but it is $29.95. We couldn't believe it. We called the corporate office and they said they wouldn't override the store manager. The sad part is, the girl who helped us originally, offered to install it if it would make us happy, which we said "it would", but she was told not to by the manager on duty.
We were very good, loyal customers before this, but now we see that they no longer care about their customers. They just need their $'s. I have since, spent 5 total minutes installing "Office" on the laptop, but it should have been done at the store like promised.