Hotwire Hotel Reservation System - Not Hotwire's, Not Seaport Boston, It's Customer's Fault
Hotwire, Seaport Boston Hotel - Complaint
BOSTON, MASSACHUSETTS -- It's 2 AM. Wife, 2 children and I, all in the streets of Boston looking for a decent hotel. I had purchased a 4 star hotel room through Hotwire for the Family just to find out that Seaport Hotel had got me a one King bed room for everybody. Thinking this was a mistake I kept arguing with the attendant until the manager showed up just to tell me I should have read the print out before complaining. Then he showed me: "all rooms are guaranteed to sleep the number of guests you provided during your search, but we cannot guarantee the number of beds". Almost surreal, but it's true.
Calling Hotwire customer service didn't help at all. The associate apologized and offered either a refund or that same room. Oh, let's not forget to mention that a cockroach crossed us in the lobby. So, if that's ok for a so called 4 star hotel to accommodate 4 people in one bed, then it was my fault. I thought this rule would refer only to the matter of having one double instead of two singles, one queen instead of one king and so forth. If that's ok that the contractor simply wash his hands in a situation like that, no Plan B, then it was my fault.
If this is not my fault, something must be done quickly. Otherwise, how far is it going? I don't know but the market goes like this: if the customers accept things like that, they become a new standard. Prepare to pack inflatable beds, linens, pillows, just in case.