Gold's Gym - Cancellation Fee
Membership - Complaint
MOORHEAD CITY, NORTH CAROLINA -- My wife had joined Gold's Gym in the beginning of the year, but for one reason or another quit going. After four months of non-use and a $35 monthly charge I asked her to cancel her membership because we were paying for a service that she had not used for many months. My surprise was that there was a $200 cancellation fee! So for a service I had just paid $140 to not use, I was asked to pay an additional $200 to not use it again. I explained my position to the person I was told had the authority to waive the cancellation fee, he simply stated that he was unable to and did not have the authority to do so, and that he knew of no one who had the authority to waive the fee. Any business has the ability to waive a contract and I found the lack of empathy and inept customer service to be poor. I explained any future membership for any member of my family would be unlikely due to this poor customer service--he said that was unfortunate.
I would recommend staying away from a membership especially if you are joining as a "New Year's Resolution" because it will be costly to quit--they expect a 3 year contract to be signed with a $200 cancellation fee if New Year's doesn't quite go the way you want it to.