Dish - Do Not Buy Dish!!!

Retention Supervisor - Complaint
Review by leia_parra on 2013-07-05
Rating: StarEmpty StarEmpty StarEmpty StarEmpty Star
LA QUINTA, CALIFORNIA -- Dish has no line of service anywhere!!! They will get you committed to a contract so where ever you move you need to also move service to prevent $300 cancel fee. I have moved to 2 different places and neither can reach the satellite line, so I have already paid 1 year of pause fees and now another year of pause fees. On top of that, the "RETENTION SUPERVISOR" was rude and more unhelpful than the representatives. The representative offered to credit me 9 months of pause credit.

I then talked to her supervisor, the supervisor literally read me a script and then said she can't offer me the credit her subordinate offered, and that I should have taken the offer when it was presented, WOW THE RETENTION SUPERVISOR HAS DONE THE ABSOLUTE OPPOSITE AFFECT OF HER TITLE.

My experience with her has made me want to do everything but retain Dish!

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