Sears Home Improvement - Bathroom Make Over
TAMPA, FLORIDA -- May my husband and I add another grievance to the growing number of botched Sears’ home improvement projects? We first sub come to Sears bate in the form of a beautiful brochure mailed out depicting a new bathroom with promotional savings. The “hook” was set by a Sears fast talking “car salesman” type that promised the best deal ever, especially after a credit check told her that we were good for so much. She told us that Sears used only the top-notch workers, & that all parts would be American made: wrong on both accounts. We picked out the tile to replace the old one, but for some reason it was not included on the contract that came in the form of a CD which we were unable to open. (A hard copy of the contract that was requested took over 30 days to arrive.)
The wrong color vinyl for the floor is the only thing that has been corrected. The shower rod is too high (water spills out on to the floor with every shower); the sink and toilet both leak, the walls were not properly repaired, and the wrong sealant was used and was found to be on all shower walls, wood work, and walls of the room. (No county inspection was done.)
We too experienced empty promises or silence. It seems that Sears is talking advantage of the senior population like myself by their “fast-talking” contractors. In addition, it is my opinion that Sears further does not use ethical business practice by charging 3 times the amount the job is worth; what was promised verses what was received. My husband's family of three generations use to swear by Sears, but I can not and will not use Sears for any home improvement from this time forward.
Company Response on :
We are indeed sorry to learn that you have had such a poor experience with your bathroom remodeling. It is clear that we have let you down and for that we apologize. Please be assured that this certainly is not the level of service we strive to provide our customers. We would like to speak with you about your recent experience to see how we can make this right. If you would like to discuss this situation further, please send the following information – contact #, screen name (new4author), phone # used at time of purchase to firstname.lastname@example.org. Again, we’re sorry for any trouble we have caused and we hope to talk to you soon.
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