Central Security Group - Wrongful Charges and Horrible Customer Service
Financial Dept, System Support
OKLAHOMA -- I'm writing this review to inform current and future customers and hold Central Security Group responsible for wrongful charges made to my credit card. And to describe the absolute horrible customer service we received when we tried to work out this situation.
First let me go ahead and explain what led to this whole unpleasant situation, I noticed and "FC" symbol flashing on my security system so to fix it I called in to CSG (Central Security Group) on Thursday June 27th 2013 and was a told by a "scheduler" that she can send a technician to correct the problem on July 2nd 2013, when I asked the "scheduler" about the charges that I will need to pay I was informed that I was under warranty and that the ONLY reason I will be charged is if the "FC" was caused by a change in our telephone service, for the past 3 years my telephone service has not been changed so I was led to believe that I will not be held responsible for any of the charges. On July 2nd 2013 a CSG technician came to our home and was able to fix the problem, when he was done I specifically asked him if I had to pay the fee associated with the repair and his answer was, NO since you have not changed your provider you are covered and then he added IF for some reason they do charge you, they will CALL you in advance and let you know about the charges.
On July 5th 2013 my credit card statement showed a fee of $89.00 charged by CSG to my surprise, When I called in to customer service I was initially handled by a person in the financial dept but after I informed this person of this problem she refused to give me any solution to fix it instead she spoke to me like I have to just deal with the charges, After several minutes I was transferred to Larry (Dept: System Support) who was completely rude to me and my son who tried to explain to him the situation, Over and over again he interrupted us and kept telling us that he can't help us in anyway, when I asked to be transferred to the "scheduler" who created this mess Larry refused to do so and said if we needed to get our money back we will have to file a dispute then he HUNG up on me, This is absolutely unacceptable that a person who is paid to help solve the consumers problems hang up on a loyal customer, After that rude and unnecessary gesture I called back and was transferred multiple times till I reached a person named Aaron S who said he worked in the Tulsa office, just like the previous calls we made he also said he was unable to help and that the "scheduler" and the technician misinformed me. If I was misinformed, I am entitled to a refund because the entire situation was caused by these 2 individuals who did not know what they were saying, So instead of holding them responsible I am held responsible for their mistakes and now I'm left paying $89.00. Not only that, when I asked Aaron about filing the dispute he told me that even if I did file that dispute it would be rejected. This is absolutely the worst customer service I have ever received from any company that I have dealt with, I was misinformed from the beginning, charged wrongfully, treated horribly and hung up on by the customer "service" workers. This place deserves NO STAR so consider the 1 I'm giving it a huge favor.