The Big Orange - No Custom Web Site Available!!

Web Design - Complaint
Review by psuewright on 2013-07-05
Rating: StarEmpty StarEmpty StarEmpty StarEmpty Star
DENVER, COLORADO -- In 2012 I entered into a contract with The Big Orange to build a custom web site for my retail store. There cost was $10,000.00 with 50% upfront. After five very frustrating months of delayed responses, poorly designed web pages and shopping cart, I discovered my custom site was a template from Romania. The error page led me to the template's company name.

In the proposal from The Big Orange, the template designer, Romanian living in Romania, was listed as the local chief designer for the project.

I have sued The Big Orange for the $5,000.00 deposit and an additional $1,000.00 "to pay his guys". I was told if I didn't pay it the job would be delayed. The web site was pulled by them in June.

We have been to mediation and order to arbitration (stipulated in The Big Orange contract). They have refused to pay the arbitration fee.
This is still ongoing. Please be very careful dealing with these people.

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