Frustrating Transaction With Manager - I Would Not Recommend Anyone to CarMax
RIVERSIDE, CALIFORNIA -- When I started the process I told the sales person Antonio that I was out on disability and will return to work 7/19. He stated that that would not be an issue. All he needed was an up-to-date check stub. I bring the check stub in the transaction happens I buy the car.
A few days later Darrell calls and says the bank is having an issue with the checks stub because they're all zeros on the check stub do to my leave. Several days past and I get a message that the bank is not able to process the loan due to inability to verify employment. The last call from Darryl stated to bring the car back. So I called up there and I said when I bring the car back? Will I get my money back ? He stated "that is besides the point. Just bring the car.
At that point I was upset. That was rude. He also threatened to repo car because I asked about my refund. I am very upset with manager Darryl and the entire experience there. I would not recommend Carmax.