Cavalier Telephone Informative - Horrible Customers Support and Management
PHILADELPHIA, PENNSYLVANIA -- Here's my complain that i originally filed with BBB, in the beginning of 2005. The company replied and agreed to reRate my calls to the PRIMUS ld provider i was suppose to have.
I faxed them all required docs, and bills they never replied, i called number of times to their billing dep, and left messages with Manger, but no response.
they sent my account to collections and trying to get $800 from me. I'm trying to fight them.
I disconnected after 2 months, and switched back to Verizon.
The cavalier service was activated around September 20th.
On Oct. 25th, I noticed that I could dial some local 215 numbers.
I called next morning, after extended wait time, I was first given several different answers to what could be a problem and was transferred between departments several times, was told that I have $480+ bill outstanding and the long distance and toll calls have been blocked because of possible fraud, as I was a new customer.
I was shocked by the word LONG DISTANCE, as prior to switching I was assured that the PRIMUS (that I still have as my long distance provider) would stay my long distance company. Of course this time they had no records of me requesting this change, I told what happened when I was receiving the service. After arguing why this happened they sort of agree to switch me to PRIMUS and recalculate the rates according to PRIMUS rates. I still did not get my 1st bill, so I don’t even know how high they LD rates but I guess they outrages, since I have 480$ balance in 1 month (about 3 times my normal), and it even caused them to block the calling.
For 2 days I have been trying to have them reactivate the local calling, they tell me it is active and that they only calls that blocked are long distance and toll calls, I cannot dial about 80% of local 215 and 267 numbers, that was originally promised to me would be covered under my plan, same as VERIZON.
After I gave them some local 215 number I could not dial a waited on hold for another 30mins, they told that Philadelphia metropolitan area calling would reactivated within 24hrs. Latte same person (Christine) called, now saying that it would not be reactivated, until I pay the bill, THE BILL THAT I STILL HAVE NOT RECEIVED.
I cannot dial many important numbers, and my home phone local service has been disabled, because without any prior notice or warning from them
I was not aware of the balance, or that they ARE MY LONG DISTANCE PROVIDER.
Their hold time is outrageous, I was on the phone for 2.5 hours yesterday, of that I was actually talking to them for no more than 20 minutes.
They keep giving me runarounds, and cannot provide straight answer even to WHY most of the local 215 calls are not going trough when they are suppose to be FREE per plan.
The web site also does not have the description of all areas that are covered. They simple run a horrible business and misled the customers; I would strongly discourage anyone from using the service.