Verizon - Charged in Advance for Terminated Service
Internet/phone - Complaint
SALEM, MASSACHUSETTS -- I cancelled my internet / phone service with Verizon. There was no contract, as I had been with Verizon for over two years. The reasons for canceling were my service stopped abruptly, and I did not want to try to get Verizon to fix it, as my installation process was tortuous and unsatisfactory. When I received my final bill from Verizon, it included advanced service charges. I call Verizon, and got through right away to someone in billing. I suggested she adjust the amount to what the current ACTUAL charges would be. She suggested subtracting $30 from the bill, and that should be sufficient to compensate for the advanced charge/overcharge. I promptly paid the remainder that day.
In the mail yesterday I received a bill from a debt collection agency for the $30. This is Saturday, and so I hope Verizon will do right by me when I contact them on Monday.