Travelocity - Canceling a Reservation
Customer Service - Complaint
I would strongly recommend anyone NOT using Travelocity to book ANYTHING!! I am from Ohio and booked a 2 night stay at St. Louis, MO, then a short time later booked a 3rd night to add to it. After staying the first 2 nights at St. louis we decided we did not want to stay a 3rd night and tried to cancel our 3rd night while still at the hotel.
First time I was told I would be put on hold and waited for over 15 minutes. I got tired of waiting, hung up and called again on my cell phone. This time I was on hold for close to 20 minutes. While on my cell phone waiting on hold, I used the hotel's phone to call them a third time pretending to book a reservation. WOW...amazing how fast I got someone when they wanted to make a reservation (to get my money). Remind you I was still on hold on my cell phone waiting to cancel a reservation.
While on the hotel's phone I asked to speak to the Travelocity's reps superior. After waiting a few minutes on hold again, I explained to the superior what I wanted to do, simply cancel my 3rd night's stay. That's when I found out they do not offer any refunds. At this point I was quite upset, told the guy how amazing it was to get help when one wanted to make a reservation, and how they keep you on hold forever when you want to cancel something...I feel they do this on purpose hopefully waiting for you to hang up.
If their policy was never to offer a refund then why didn't their customer reps say that right away instead of transfering me???????? DO NOT USE TRAVELOCITY!!!