Dennys - Waitresses N Waiters
RAPID CITY, SOUTH DAKOTA -- I was in Rapid City, S. D. on June 29th around lunch time. Three hours earlier I had come from ICU Rapid City Regional where I had lost my husband. My daughter and best friend were with me and they insisted I have something to eat. I am 64 yrs old and I wait tables at a very busy place so I for 45 yrs. have knowledge of the ins and outs of cafe business have had one of my own.
What I saw at the one we ate at near the hospital is the worst display of horsing around in a eatery in my life. It took us over a half hour to get our food it had sat under lights for sometime. I know lights don't keep it hot. My spahgetti was cold and crusty around the edges, toast was crisp on the edges and other side wet and soggy. My daughters soup cold, my friends eggs cold as were the grits. She asked for a glass of milk and they brought her a tiny little pitcher of milk. We asked to have food heated and while we were there all that time these kids were whooping and laughing and horsing around.
Finally I stood up and asked if we could get our food that was supposedly being heated. I was in grief to begin with and then to go in and see something like that with NO responsible adult in there. That was my first visit to a Dennys and my last. That was so un-acceptable, chasing one another around laughing and squealing. What the he** has become of common sense and serving the customer. If I done that at Murdo S. D. I would make no tips what so ever and my boss would fire my a** in a blink of a eye.
We pd. a lot of money for the worst service I have ever endured. My friend is a waitress too and my daughter is a lab tech at Sanford. We were all just flabbergasted. What a waste, and to top it off we seen a table get up and walk out and there were four of them and I heard the lady say we have sat here for 15 min. and not even been acknowledged. Is this how all your places are run??????????????????????