I have been dealing with Dell now for about 2 weeks. After placing my initial order I realized that the laptop would not meet the needs of my company. I immediately called to cancel the order. This was done less than 24 hours after the order was placed.
I was initially told that that the entire order was canceled. I then received an email saying that part of the order shipped 2 days later. I again contacted Dell and was again advised that the order would be canceled and all packages returned back to Dell and my account would be credited back the amount.
A week later I receive one of the packages. I call Dell yet again and was told that the item would be picked up and returned within 48 hours. Today I receive a call from someone from Dell who knew all my information and everything about the order. This agent of Dell was rude, spoke broken English and did not seem to comprehend any of the questions that I asked. He ended up hanging up on me for no apparent reason.
Since then I have been on the phone and their computer chat service for the better part of 4 hours trying to get this matter resolved. I have currently been on hold for over an hour attempting to contact a supervisor. I have been hung up on, transferred back to the main menu, been told that they refused to transfer me to a supervisor and placed on hold for a sick amount of time.
I have yet to experience customer support that is this far below standards from any company.