Empire Today - High Pressure, Ignorant Salesperson
Carpet - Complaint
NEW JERSEY -- I had an appointment with Empire today - the arrival window from 1-3. The sales girl called to say she was going to be late. Upon arrival - after 3 - she told me how she put another customer off to get here on time. Why would they book so many appointments for the same time? She seemed tired and overworked but rather pleasant. That was short lived.
The carpet samples seemed cheap and junky. The promo was buy 1 room get 2 free. I needed carpet in my living room, master bedroom, hallway and 2 other bedrooms plus a hallway. She wrote all of these different prices down on a sheet of paper. The starting price was close to 9800.00 - WHAT??? BUT with discounts and promos and the promise to sign on the dotted line for next day delivery the price dropped to 4,000. When I told her I was going to price shop and get other prices, she threw the paperwork in her briefcase, proceeded to turn nasty and said she wasted her time filling out the paperwork. I explained to her that I never make any large purchase without shopping around and she should respect that. She went from pleasant and good humored to beyond ignorant in a matter of seconds.
I went to a local privately owned carpet store. As soon as I walked in, right there hanging on the wall was an article about Empire and their sleazy tactics. It was in a carpet magazine. Made me laugh. Not only did I get a better carpet, I got it for over 1500.00 cheaper!!!!!!
Empire Today can keep their high priced low quality carpet and their nasty, high pressured sales staff.
Company Response on :
Susan, we regret that your sales appointment did not meet your expectations. Your experience is not in line with the world-class service we always strive to provide, as we never want our customers to feel pressured to purchase. We would like to make things right for you, and we will be following up with you shortly to discuss the situation. If you have any additional questions or concerns, you can also contact us at 888-588-2315 x4195 or firstname.lastname@example.org. Thank you. Rebekah Clerk, National Customer Service Manager
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