Motel 6 - Carlisle #1297 - They Screwed Up My Reservation and Could Care Less
1153 HARRISBURG PIKE, CARLISLE, PENNSYLVANIA -- I have stayed in this hotel for the past 10 years for the Ford Nationals at Carlisle, Pa. They were supposed to send me my reservation deposit info around April 2013. That never happened. They called me the day I left for Carlisle first week in June. Said they were confirming my reservation. I called them back later that day to change my reservation to 1 night. They said, ok see you then.
When I got to the hotel, the girl behind the counter said she didn't have a reservation for me. Then the night manager came out and said they gave my reservation away because I showed up a few minutes after 6pm and they were only holding my room as a courtesy until 6pm. There was another couple at the counter at this time leaving because they were given a smoking room they didn't want. The girl told me the hotel was totally booked, and my response was, how is that possible if you were supposedly holding a room for me until 6pm and it now is a little past 6pm? Then the girl said I could have this room that the couple were leaving from. I didn't want a smoking room either.
The night manager could care less about all this and acted like a jerk. I had to literally tell this guy to "shut up" just to state my case. I told him how he dropped the ball and now I'm suffering the consequences. He claimed to be the one who sent out the reservation forms in April, which I never got. Now you don't have a room for me- Oh well. He could care less. Acted like I was a joke and just wanted me to go away. I told him after staying there the last 10 years, I would be staying somewhere else from now on. Fine with him. He didn't care. I don't like the way I was treated and want others to know how uncaring the management is. Avoid this place unless you like being treated like crap.