Orbitz.com - HORRIBLE. I Am Done With Orbitz
Customer Service and Web - Complaint
Orbitz is horrible. I have used them for many years, but this is the end. I booked two tickets to Europe, then never received a confirmation or itinerary. I called customer service, and they couldn't find one either. So I re-booked. Then I get my Visa bill with TWO charges for $2,600! I call the airline and sure enough, I've been booked twice on the same flight. I call Orbitz and after a half an hour on hold, I'm told that I have to call back when the airline is open. Why can't they just take care of this? I ask.
Oh no, it only works when you're on the phone. This is when I slam the phone down on the representative (which I never do this kind of thing) because I am so angry. Screw you, Orbitz. I am taking my thousands of dollars of annual travel someplace else.