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La Fitness Golders Green - Worst Customer Service

Complaint
Review by olimpia619 on 2013-07-07
Rating: StarEmpty StarEmpty StarEmpty StarEmpty Star
LONDON -- La fitness Golders Green- NEVER MORE.

The customer service is really nice but 100% incompetent. Lady who tried to register me (Kate) put many incorrect details about me..after 10 minutes she left me. Other member of the customer service helped me but I had to wait more than 30 minutes till she can put my correct details. At the end she told me that I should complete the registration process when I come back home (after 1 hr spent in La Fitness!). When I did not receive any e mail I came back next day to ask what happened. The lady told me that it happens to many customers.

After that I decided to terminate my contract (I do not have whole life for registration). Although I can terminate my contract any time, when I asked for any proof, she said she sent me an e mail. I have received nothing... what is more my account is still active... I need to visit them again...

My dear friend JUST DO NOT WASTE YOUR TIME, FIND ANOTHER GYM!!
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