Ashley's Furniture - Terrible Customer Service and Failing to Honor Marked Price
Dining Room Set - Complaint
FREDERICK, MARYLAND -- The incident in question occurred at approximately noon on July 6, 2013 at the Frederick branch of Ashley’s Furniture. My fiancée, her mother and I were shopping for furniture. We spotted a dining room set that was marked at approximately $349 that included a glass top table and 4 chairs. The sales associate was very courteous and pleasant. Unfortunately, when he went to ring up the sale, his manager did not allow the transaction to occur. I politely asked the sales associate if I could speak with his manager. When we spoke to the manager he said that there was a mistake and he could only sell the piece for $478. My response was that it is misleading and unfair for him to advertise one price but refuse to sell it at that price. My fiancée’s mother even offered $400, but the manager rudely declined and walked away.
As an aside, my fiancée and her mother are Chinese-born Asian Americans who were speaking Mandarin to each other during the interaction. The manager did not seem to take kindly to this and was very rude and disrespectful during his interaction with my fiancée and her mother.
Nonetheless, I requested the number to their corporate offices and the names of the sales representative and store manager to which the staff obliged. I asked the sales representative if I could have the original sticker price so that I may take a picture of the price tag for evidence. Regrettably, he tried, but his manager refused to give us that piece of evidence. We then asked the sales associate if we could speak with the manager again, but the manager refused to speak to us. Instead of making a scene, we cordially walked away and decided to voice our frustrations both to their corporate offices and the Better Business Bureau.
I also want to make it clear that the sales associate was very pleasant during this entire ordeal. His kindness in the face of a difficult situation was admirable and he deserves praise. However, the manager was unfriendly, unprofessional, spiteful and unethical in his actions.