A&E Factory Service - No Show for Repair Service
Bosch Washer - Complaint
MIAMI, FLORIDA -- I had an appointment scheduled for 7/6/13 between 8-5. I stayed at home waiting all day. I received a call from their automated 800 number at 2:30 saying that the technician was running behind and probably would be later than my schedule time. No problem. I then received another call of the 800 number at 6:45 saying that no one would be coming for the repair and to call back the same number to reschedule my appointment. Upon calling, I explained to the operator my dilemma. She proceeded to tell me that the next available appointment was 7/15/13. Are you kidding me?
To no fault of my own the repairman didn't show up and I have to wait over a week for someone to come....I don't think so. She told me I could speak to a supervisor if I had a problem with that. So I was transferred to speak to a supervisor. After waiting on hold until 8:30 (mind that I called at 6:45) I hung up because nearly 2 hours on hold is ridiculous. I am now calling today 7/7/13 and have been waiting for nearly an hour to speak to someone. I am a reasonable person but this is beyond horrible service.
The operator should have some kind of authority to help a customer in a situation like this. I had to change around my work schedule to make sure I would be home for the appointment and now I have only one other day that I could have someone come out.