Best Buy - Came Through in the End
Geek Squad for Laptop Repair/Warranty - Compliment
MONROEVILLE, PENNSYLVANIA -- We bought a Dell laptop for my daughter when she left for college last year. We also bought the 3 year comprehensive warranty - thinking it would be nice to not have to worry. After the screen cracked this summer, we went to the Geek Squad at Best Buy. They said it was probably fixable and sent it in for repair. They checked in with us several times during that process -- keeping us up to date on the repair. Unfortunately, they determined it was not fixable and gave us a credit for a replacement product.
After shopping for several weeks and checking numerous sources (not just Best Buy), we found that the credit would not even come close to buying a comparable Dell. We called Best Buy and explained the situation. Long story short -- Jim at Monroeville worked with us and came up with a good compromise. We went from frustrated customers to happy. Kudos to Jim.