Advantage Car Rental - Very Incompetent Staff, Undisclosed Extra Fees
Car Rental - Complaint
SAN DIEGO AIRPORT, CALIFORNIA -- We will not use Advantage again. Although we preordered and prepaid on-line, it took us 1 1/4 hours to get our car. The desk agents had wrongly entered the information for the two customers before us and did not know how to correct their mistakes. We waited while they did a lot of talking without much action. Two days after we rented the car, we received a call from an Advantage representative asking what car we were driving. He stated he was trying to figure out the renters of 19 cars rented that particular day! Our on-line order stated all taxes and fees included. It turned out that $20 more in taxes was included in the final bill with a response of "those are the taxes."
The car itself, a Dodge Avenger, was fine. Our relatives on vacation with us used Enterprise. None of them had any problems and were processed very timely.